Terms and Conditions
Welcome to Valley Centre Dental Practice. These terms and conditions outline the rules and regulations for the use of our services and website. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions.
1. Introduction
Valley Centre Dental Practice (“we,” “us,” “our”) operates the website www.valleycentredental.co.uk and provides dental services at our practice located at 92A Eskrett St, Hednesford, Cannock WS12 1AP.
2. Appointments
2.1 Scheduling
•Appointments can be scheduled by phone, email, or through our online booking system.
•We strive to accommodate your preferred dates and times, subject to availability.
2.2 Cancellations and Rescheduling
•If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance.
•Late cancellations or missed appointments may incur a fee.
3. Treatments
3.1 Treatment Plans
•A treatment plan will be discussed and agreed upon before any procedure is undertaken.
•Any changes to the treatment plan will be communicated and agreed upon in advance.
3.2 Informed Consent
•We require informed consent before proceeding with any treatment. This means you will be provided with information about the procedure, risks, benefits, and alternatives.
4. Fees and Payment
4.1 Fee Structure
•Our fee guide is available on our website and at the practice.
•Treatment costs will be discussed and agreed upon prior to commencement.
4.2 Payment Methods
•We accept cash, cheque, credit/debit cards, and finance options.
•Payments are due at the time of treatment unless otherwise agreed.
4.3 Finance Options
•For treatments above £500, we offer 0% finance options for 6 or 12 months, subject to approval.
•Longer-term finance options are available with applicable fees.
5. Dental Plans
5.1 Denplan Care
•A monthly fee covers routine treatment, including examinations, x-rays, hygienist visits, fillings, root fillings, and extractions.
•Laboratory fees for items such as crowns, veneers, bridges, or dentures are not covered.
5.2 Denplan Essentials
•A monthly fee covers two routine examinations, x-rays, and two hygienist appointments.
•A 15% discount is offered on routine treatments.
6. Privacy and Confidentiality
6.1 Personal Data
•We collect, store, and process personal data in accordance with our Privacy Policy.
•Your personal data will be used for the purpose of providing dental care and treatment.
6.2 Confidentiality
•We are committed to maintaining the confidentiality of your personal and medical information.
•Information will only be shared with other healthcare providers with your consent or as required by law.
7. Complaints
7.1 Procedure
•We take complaints seriously and aim to resolve them promptly and courteously.
•Complaints can be made in person, by phone, email, or in writing.
7.2 Resolution
•The Principal Dentist, Dr. Rajesh Nahar, is responsible for handling complaints.
•Complaints will be acknowledged within three working days and investigated within ten working days.
8. Liability
•We aim to provide the highest standard of dental care. However, we are not liable for any direct, indirect, or consequential loss or damage arising from the use of our services, except where it is due to our negligence.
9. Website Use
9.1 Content
•The content on our website is for general information purposes only and does not constitute professional advice.
•We make no warranties or representations about the accuracy, completeness, or suitability of the information provided.
9.2 Links to Other Websites
•Our website may contain links to third-party websites. These links are provided for your convenience and do not signify our endorsement of the website(s).
•We have no control over the content of these websites and accept no responsibility for them.
10. Changes to Terms and Conditions
•We reserve the right to update or modify these terms and conditions at any time. Any changes will be posted on our website and will take effect immediately.
11. Governing Law
•These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Valley Centre Dental Practice
92A Eskrett St, Hednesford, Cannock WS12 1AP
Phone: 01543 878171
Email: RECEPTION@VCDP.CO.UK
Thank you for choosing Valley Centre Dental Practice for your dental care. We look forward to providing you with exceptional service and care.
